Terms of service
TERMS AND CONDITIONS FOR ONLINE TICKET PURCHASE
PANACA Punta Cana
Purchasing tickets through the digital platform of PANACA Punta Cana implies full and unreserved acceptance of these rules, regulations, and usage policies. Users are advised to carefully read this document before completing their purchase.
1. Nature of the Ticket and Conditions of Use
1.1. Tickets purchased online are valid exclusively for the date, time and product selected at the time of purchase.
1.2. Tickets are personal, unique, and non-transferable. They may not be assigned, resold, exchanged, or used by anyone other than the registered holder.
1.3. Tickets may not be used for commercial, promotional or resale purposes.
1.4. The customer is responsible for verifying the description of the purchased product, including inclusions, exclusions, schedules and operating conditions, as indicated on the official website of PANACA Punta Cana.
2. Identification and Validation of Ownership
2.1. PANACA Punta Cana may request official identification (passport, ID card or driver's license) upon entry to validate ticket ownership.
2.2. In the event that the visitor's information does not match that of the ticket holder, PANACA Punta Cana reserves the right to refuse entry without refund.
23. PANACA Punta Cana may carry out additional verifications when it deems necessary to guarantee the security and authenticity of the purchase.
3. Refund and Cancellation Policies
3.1. All tickets purchased online are non-refundable.
3.2. No cash refunds will be issued under any circumstances.
3.3. In cases of force majeure, PANACA Punta Cana will be able to offer:
- Date rescheduling
- Credit for future use
- Exchange for an equivalent product
3.4. The determination of force majeure will be made exclusively by PANACA Punta Cana.
4. Cancellation of the Show “Travesía“
4.1. In case of cancellation of the show Travesía Due to force majeure (including extreme weather conditions, technical failures, government regulations or security reasons), the customer may choose to:
- Show rescheduling
- Credit applicable to another product in the park
4.2. If the visitor has already consumed other services included in their ticket, the compensation will be proportional only to the affected component of the show.
4.3. No cash refund applies.
5. Ticket Inclusions and Exclusions
5.1. The ticket includes only the services expressly detailed on the website and in the purchase receipt.
5.2. The following are not included:
- External transportation to the park (unless otherwise indicated on the ticket)
- Alcoholic or specialty drinks
- Professional photographs
- Unspecified premium activities or VIP experiences
- Additional services not mentioned on the ticket
5.3. The absence of a service on the ticket implies that said service is not part of the purchase.
6. Food and Beverage Entry
6.1. Food and drinks are not allowed in the park.
6.2.Only the following will be permitted: Infant formulas, Foods for certified medical reasons
6.3. PANACA Punta Cana may inspect bags and backpacks to ensure compliance with this policy.
7. Allergies and Medical Conditions
7.1. Visitors with food allergies or relevant medical conditions should inform the park upon arrival.
7.2. PANACA Punta Cana does not guarantee the total absence of food traces in its kitchens.
7.3. The omission of this information exempts the park from any liability for adverse reactions.
8. Rates, Promotions and Restrictions
8.1. Rates purchased online do not apply to other promotions, discounts, coupons or special rates.
8.2. Promotions cannot be combined with each other.
8.3. Prices are subject to change without notice, but will not affect purchases already completed.
9. Use of the Ticket and Access to the Park
9.1. The ticket must be presented in digital format or printed with a readable QR code.
9.2. Altered, duplicated, manipulated or illegible tickets will be invalidated without the right to a refund.
9.3. Each ticket allows one entry to the park. 9.4. PANACA Punta Cana reserves the right of admission.
10. Conduct and Safety
10.1. Visitors must comply with all safety rules, staff instructions and internal park regulations.
10.2. Inappropriate, risky or operational conduct may result in the visitor's expulsion without the right to a refund.
11. Policy Modifications
11.1. PANACA Punta Cana may update these policies at any time without prior notice.
11.2. The applicable conditions will be those in force at the time of purchase.